- RuffMutts requires a minimum of 24 hours notice to change or cancel appointments.
- Late arrivals (15 min) will be subject to a late fee of $15 and be required to reschedule so we can maintain our appointment schedule for the day.
- Missed appointments will be subject to a 50% FEE (based on your pets grooming fee)*
- *Due to the high demand of SATURDAYS (all year), SPRING appointments (April 1 to June 1**) and the HOLIDAY SEASON (Nov 1 – January 1), missed appointments during these times will be subject to a FULL GROOMING FEE (based on your pets grooming fee).**Spring dates subject to change each year dependent on weather and the spring thaw for that year.
- We have the right to refuse service if we feel either the groomer or pet may be harmed in the grooming process.
